Online Sales Policy

DUE TO COVID CURRENTLY ALL SALES ARE FINAL. NO REFUNDS, NO EXCHANGES, NO EXCEPTIONS 

Q: What is your Return Policy?

A:  OUR ONLINE RETURN POLICY:

At Diane & Co Online, we hope you love your purchase, if you have questions reguarding sizing, color or shipping upgrades please call the instore boutique for assitance before making your purchase, since all sales are final. 

 

A stated wear date is required for all purchases on Diane & Co. Online in order for us to manage the arrival of your order. 

 

Please note: Once you have placed an order with Diane & Co. Online, you may NOT cancel your order unless the item ordered is not able to be delivered prior to your wear date. Products ordered and then refused by a customer at their address will incur an automatic 50% re-stocking fee in addition to the deduction of any applicable shipping charges incurred by Diane & Co.

ALL SALE ITEMS AND SALES USING PROMO CODES ARE CONSIDERED FINAL SALE! NO EXCEPTIONS 

SHERRI HILL DRESSES and Special Orders are FINAL SALE. NO EXCEPTIONS

QUICK DELIVERYS  are dresses that are not pulled from Diane & Company stock or indicated as IN STOCK on the website photo. Quick Deliverys are ordered direct from the manufacturer. IN STOCK dresses will show on the website as IN STOCK.

ALL INTERNATIONAL ORDERS ARE FINAL SALE

ALL INTERNATIONAL ORDERS WILL BE FOLLOWED UP WITH A SHIPPING INVOICE FOR PAYMENT VIA EMAIL.  ALL SHIPPING INVOICES MUST BE PAID WITHIN 48 HOURS. IF NOT, A 50% RESTOCKING FEE WILL BE INCURRED. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING CHARGES INCLUDING TAXES AND DUTIES BOTH WAYS.


PLEASE NOTE: Due to our high order volume, all orders that are placed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quickly as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse for processing. 


B. In store Sales Policy 

All sales are final. NO Refunds. NO Exchange. Any & All Payments are NOT refundable

Special Order Policy (including gowns, cocktail dresses, jumpsuits & accessories)
-Are Paid in full at the time of purchase
-Special Order gowns must be picked up no later than 7 days of notification that the gown has arrived.
   Diane & Company is not held responsible for gowns that are taken and not tried on.

Diane & Company is not responsible for issues with the gown  that are not picked up with in the 7 days of notification.
-We are not responsible for any errors to your dress if you do not come within that time frame.

-Diane & Company is not responsible and will not make returns or expections for prom dresses duplicated to your school or special event by other stores or third party websites. 

If an event is canceled you are still responsible for payment in full for all gowns and dresses
If a wedding/Event date is postponed or cancelled you have 30 days before it becomes the property of Diane & Company and no refund will be given .